Service&Support
Fully support your reliable operation with quick and optimum service
In today's production site, demands for productivity improvement and maintenance of high quality are increasing due to diversification of production items and acceleration of the speed of the production facilities. In responding to these requirements, we offer the fastest and most effective service to the customers via global network as well as domestic network based on the latest electronics and IT technologies.
Service Center in Japan
| ・Tokyo | Coverage Area : East of Shizuoka(Kanto including Nagano, Nigata, Tohoku, and Hokkaido) TFT bldg. West wing 6F, 3-4-10 Koto-ku Tokyo 135-8072 Japan PHONE : 03-3570-3051 FAX : 03-3570-3066 |
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| ・Nagoya | Coverage Area : Aichi, Gifu, and Mie Dai-ichi-kunieda bldg. , 4-1-6 Chiyoda Naka-ku Nagoya-city Aichi 460-0012 Japan PHONE : 052-331-5363 FAX : 052-322-1391 |
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| ・Osaka | Coverage Area : Kansai(including Ishikawa, Fukui, and Toyama), Shikoku, Okayama, and Tottori 7-10-37 Senrigaoka Settsu-city Osaka 566-0001 Japan PHONE : 06-6378-6523 FAX : 06-6378-6541 |
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| ・Kyushu | Coverage Area : Kyushu, Hiroshima, Yamaguchi, and Shimane 2-13-1 Nishimiyaichi Yukuhashi-city Fukuoka 824-8511 Japan PHONE : 0930-25-3909 FAX : 0930-25-2966 |
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Our Online Support is always available as a comprehensive information system with a rich offering. From product support to information on available services to interactive services, the Online Support is always the first step to take.
Yaskawa Siemens Automation & Drives will attentively and rapidly respond to all of your equipment inquiries 24 hours a day, 365 days a
year, through our Trust 365 service hotline.
We will act quickly to troubles with drive system, controller, PLC, HMI, or high-voltage switchgear etc and to technical consultations.
TRUST 365 is always available for your requests via e-mail, telephone or fax.
For increasing the productivity of your machinery or saving costs or less energy consumption, we offer you high-quality optimization and modernization services.
We are available for your preliminary consultation for products during introduction of facilities as well as provide consistent consulting and support from installation, commissioning of devices to their maintenance.
Our experts are always close to your location and are quickly available for on-site visits for commissioning, maintenance, diagnosis, and repair of devices.
We support troubleshooting for control devices (PLC, drive, HMI, CNC, servo, etc) and recovery of production machines after commissioning or during the operations phase.
We offer spare parts for Yaskawa Electric/ Siemens products quickly from our own stocks or world wide service center.
A worldwide network of regional warehouses – supported by high-performance logistics – ensures fast supply of spare parts. An additional spare parts emergency service is available in many countries.
We can inspect and repair your Siemens drive systems or industrial PC at our local repair center, and then send it back to you.
For Yaskawa Electric and Siemens motors and generators, services including inspection, diagnosis, and repair are also available at specified locations.
The routine maintenance can be provided as a service package for safe operation of facilities and keeping of product reliabilities. You can choose a service menu suited to your specific needs and we propose most appropriate repair service contract.
We provide remote maintenance, from technical consultation to direct implementation, to come up with the right solutions for your facilities. Choose a service package suited to your specific needs from our field service options.
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